Your Snap Tech IT Team

Our People

Gain the peace of mind knowing that your business is powered by an executive team of IT veterans & an expert team of IT professionals that understand the intricacies of your business. We are laser-focused on delivering the right combination of solutions to manage your environment & collaboratively plan with you on the future of your IT infrastructure. Client experience is at the core of who we are.

Executive Leadership

Karl Bickmore

CEO

Over the last 20 years, Karl Bickmore has honed his ability to successfully lead and grow his IT Consulting business while becoming a well-respected thought leader in the industry. As CEO of Snap Tech IT, Karl continuously provides insights into operational improvement for IT companies & regularly speaks at cybersecurity management & international conferences.

Shawn Brown

President and COO

Shawn brings over 25 years of technology and management experience in working with Fortune 500 & SMBs. After working as a technology consultant & manager, Shawn partnered to create Snap Tech IT, currently serving as the President & COO. His leadership has helped transform Snap Tech IT to a consultative MSP, focused on acquisitions in multiple cities.

Randy Crockett

CFO

With 20 years of experience in the IT space, Randy Crockett serves as CFO and Partner of Snap Tech IT. Prior to 2009, Randy owned an IT firm, Stratatech, & connected with Karl to form a partnership to grow their company. Randy’s efforts led to the merger of Snap Technology & Phoenix-based Premier IT to form Snap Tech IT.

Ted Hulsy

CRO

Ted Hulsy serves as Chief Revenue Officer at Snap Tech IT, leading the company’s sales and marketing functions. Ted brings over 20 years of experience in the technology field, having served in leadership roles at companies such as SonicWall, Axcient, and Dropbox. Ted is passionate about leveraging technology to create better life experiences for Snap Tech IT’s clients and their people.

Shane Swanson

CSO

Shane is an experienced IT Operations professional, bringing more than 25 years in the technology industry. After helping MSPs around the world bring process-driven IT operations & service delivery to the next level, Shane joined Snap Tech IT & is currently serving as the Chief Services Officer. His proven track record of success in helping companies optimize IT, enables them to focus on business strategy and growth.

“Snap Tech IT has a large staff of IT experts in a few different offices. With their large number of staff, they have groups of experts that specialize in different areas and we have access to all of them. They are focused on providing Managed IT Services - that is all they do. Their price was very competitive and ended up saving us considerable money over continuing to try and do it inhouse. They know our business and processes well and even though they provide services to many different clients, most of the time it feels like they work just for us.”

“We have worked with Snap Tech IT for several years. We really appreciate their diligence in regular meeting to help manage long term projects and discuss our future planning IT needs. Our account manager is awesome! Very responsive and follows up on resolved issues to make sure nothing has happed. They handle issues with excellence no matter how big or small. In our industry we have significant security and compliance needs, and Snap Tech makes sure we meet them all. They handle all of our outside audits with professionalism and make the experience painless. Snap Tech’s greatest strengths are their hands-on approach and responsiveness to our needs. They’ve done a wonderful job building our trust and partnership over the years not just with the owners but our employees as well.”

“Snap Tech has been the exclusive provider of IT Support for our firm since 2000. They always respond to our IT needs in a timely and professional manner. The Managed Services provided by Snap Tech is perfect for our needs; extremely responsive and cost effective. With a proactive approach, they give us comfort to knowing we are keeping pace with the latest security risks, rather than playing catchup. When we call, they respond. When there is an emergency, they are on it immediately. Trust is very important in the legal business; it is the foundation of our relationship with our clients. Snap Tech builds trust through performance. We trust Snap Tech implicitly with all our IT needs”